Effective date: 31 October 2024
Last updated: 22 October 2025

1. This Privacy Notice and who we are.

Global Air Supplies UK Limited (“we”/“us”) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of anyone with whom we communicate and deal, whether through our Website or other dealings with us. We will only collect and use personal data in ways described in this Notice and in a way that is consistent with our obligations and your rights under UK data protection law.

We are the data controller of any personal data which we collect from or about you. If you have any queries about this Notice or how we use your personal data, you can contact us using the contact details in Section 12 below.

This Notice sets out the terms on which we will hold and process any personal data you may provide to us. In this Notice “you” means the individual we have contact with in a business-to-business capacity (for example: as a sole trader/partnership or where you are an employee or contractor of a customer or supplier). In limited circumstances, “you” may also mean an individual consumer. Our contact with consumers is limited to (i) answering technical queries; (ii) sending a brochure on request; and (iii) limited marketing (under the soft opt-out principle).

If you provide personal data in relation to other individuals you warrant that you are authorised to provide their personal data to us.

Please read this Notice carefully. Please do not provide personal data if you do not wish us to process it as set out in this Notice. If you do not provide certain personal data we may not be able to process orders and other matters may be affected.

Global Air Supplies UK Limited (company number 10314942) is registered in England and Wales. Registered office and main trading address: Unit 36 Meadows Road, Brookfields Park, Manvers, Rotherham, England, S63 5DJ.

ICO Number: ZB008995

We operate the website globalairsupplies.co.uk (the “Website”). Where the Website includes links to third-party websites we do not control how those sites collect, use or store personal data; please check the privacy notices of those websites before providing any personal data to them.

2. How we get personal data (sources)

Depending on your use of the Website and our relationship with you we may collect personal data when you:

• become a supplier;
• set up a customer account;
• use the Website to order goods;
• provide information to take payment for goods (online payments are facilitated through third-party providers);
• contact us in person, by telephone, email, post or otherwise in connection with an order or enquiry;
• contact us via social media;
• voluntarily complete surveys, enter a competition or promotion, or provide feedback;
• complete a contact form on our Website;
• request our newsletter or brochure.

Business only: Where you are a customer or potential customer we may collect information about you from credit reference agencies when we undertake checks such as credit and identity checks.

Information may also be collected about you when you visit our Website (for example via cookies), such as your IP address and other browser-generated information. When you access the Website our cookie notice will be provided to you.

3. What personal data we collect (categories)

We may collect the following types of personal data:

• Identity & Contact: name, job title/role, business name, postal address, email address, telephone number.
• Account & Profile: account credentials, purchase history, preferences, feedback and survey responses.
• Transactional & Financial: order details, invoices, payments, limited payment details as applicable (note: full card details are processed by our payment provider(s), not stored by us).
• Technical & Usage: IP address, login data, browser type and version, time zone setting and approximate location, browser plug-in types, operating system and platform, device identifiers, and information about how you use our Website, products and services (see cookie notice).
• Marketing & Communications: your preferences in receiving marketing from us and your communication preferences.
• KYC/Credit: information revealed by identity/credit checks on business owners (sole traders/partners/directors/beneficial owners) where appropriate.

We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from personal data but is not considered personal data in law as it does not directly or indirectly reveal your identity. If we combine or connect Aggregated Data with personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Notice.

We do not collect any Special Category personal data about you (e.g., health, biometrics) or information about criminal convictions and offences.

4. How and why we use personal data (lawful bases)

We use personal data for the purposes below and rely on the stated lawful bases:

Marketing: You may opt out of marketing at any time using the links in our messages or by contacting us (see Section 12). For business contacts (corporate subscribers), we may rely on legitimate interests/soft opt-out; for individual subscribers (e.g., sole traders/consumers), we rely on consent where required by PECR.

5. Disclosure of personal data (who we share with)

We may disclose your personal data to:

• service providers who support our operations (e.g., web hosting/CDN, email/SMS platforms, CRM, analytics, payment processing, shipping/delivery);
• our professional advisers (accountants, lawyers, bankers), as needed for advice and services;
• credit reference agencies and fraud-prevention agencies to carry out checks described in Section 6;
• debt collection agencies and the Courts;
• HMRC and other authorities where required by law;
• a purchaser of our business or assets.

We do not sell your personal data.

Key processors we use (non-exhaustive):

• Website hosting: Krystal Hosting – Privacy
• Payment processing
• Email & marketing automation: Mailchimp (Intuit) – Privacy
• Analytics: Google Analytics 4 – Privacy
• SMS messaging provider: Mailchimp (Intuit) – Privacy
• Shipping & fulfilment:
  • DPD 
  • DHL
  • DBL Logistics
  • Courier Logistics
• Credit reference agency

6. Credit and identity checks; automated decisions

We may carry out checks using your personal data (e.g., name, address, date of birth, phone numbers). These include credit and identity checks with credit reference agencies. Agencies will record our searches and may record whether your application to contract with us is accepted. We may make periodic searches to manage your account.

We may provide information to financial and other organisations involved in fraud prevention. If false or inaccurate information is provided and fraud is identified or reasonably suspected, details may be passed to fraud-prevention agencies and law-enforcement.

Automated decision-making: We do not make decisions based solely on automated processing that have legal or similarly significant effects on you. Our credit-related decisions include human review.

7. Storage, international transfers & retention

We take appropriate technical and organisational measures to help safeguard personal data from unauthorised access, disclosure, alteration or destruction, including:

• limiting access to those with a legitimate need to know under confidentiality obligations;
• security controls appropriate to the data and systems we use;
• incident and breach procedures, including notifying you and/or the ICO where legally required.

Some service providers may process/store data outside the UK/EEA (“third countries”). Where this occurs, we use appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to EU Standard Contractual Clauses, and assess provider security.

• Transfers outside UK/EEA: Google LLC (USA) for analytics; Intuit/Mailchimp (USA) for email marketing; PayPal (global incl. USA/Luxembourg) and Global Payments (global) for payments; [ADD SMS PROVIDER & DESTINATION].

How long we keep data (summary):

• Customer/supplier records (contract, invoicing): up to 6 years after the end of the financial year of the last transaction (tax and accounting).
• Marketing contact data: up to 24 months from last meaningful interaction or until you opt out (whichever is sooner).
• Support enquiries: typically 24 months after resolution.
• KYC/credit-check documentation: 6 years from account closure, unless a longer period is required by law.
• Website analytics data: per our cookie notice (see cookie-specific lifespans).

8. Your rights

You have the following rights which may be exercised by contacting us (see Section 12):

• Access – to obtain a copy of your personal data.
• Rectification – to correct inaccurate or incomplete data.
• Erasure – to request deletion in certain circumstances.
• Restriction – to limit our processing in certain circumstances.
• Object – to our processing based on legitimate interests and to direct marketing at any time.
• Data portability – to receive personal data you provided to us in a structured, commonly used and machine-readable format and to transmit it to another controller where processing is by automated means and based on consent or contract.
• Withdraw consent – where we rely on consent (e.g., certain marketing/cookies/SMS for individuals), you can withdraw it at any time.
• Automated decisions – you can request human intervention and contest a decision where applicable (see Section 6).

We normally respond within one month. For complex requests we may extend by up to two further months and will let you know.

If you have concerns about our use of your data, you can complain to the Information Commissioner’s Office (ICO): Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline: 0303 123 1113. Website: ico.org.uk. We would welcome the opportunity to resolve your concerns first.

9. Children’s data

Our Website and services are not intended for children under 16 and we do not knowingly collect personal data relating to children.

10. How to access your personal data

If you want to know what personal data we hold about you, you can make a “subject access request”. Please write to us (see Section 12). We do not normally charge a fee unless a request is manifestly unfounded or excessive.

We will respond within one month of receipt. For complex requests we may extend by up to two further months and will keep you informed.

11. Changes to this Privacy Notice

We may amend this Notice from time to time. Substantive changes will be notified where appropriate; please check the Website for the most up-to-date version.

12. Contacting us

If you have any queries, comments or requests or wish to exercise your rights:

Email: sales@globalairsupplies.co.uk
Post: Global Air Supplies UK Limited, Unit 36 Meadows Rd, Wath upon Dearne, Rotherham S63 5DJ
Telephone: 01226 748613

We record our calls for training & monitoring purposes and to help ensure we deliver the best possible customer service.

SMS Messaging Terms & Conditions

When you opt in to the service, we will send you a message to confirm your signup.

By opting in, you agree to receive recurring automated marketing and informational text messages from Global Air Supplies. Automated messages may be sent using an automatic telephone dialling system to the mobile number you provided when signing up or any other number that you designate. Message frequency varies.

Your usual message and data rates may apply. Your consent to receive marketing messages is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.

Cancellation
Messages will include instructions to unsubscribe by replying STOP or via an included link. After you unsubscribe we will confirm and no further messages will be sent. To receive messages again, sign up as before.

Info
For support email sales@globalairsupplies.co.uk or, if supported, text “HELP” for instructions.

Transfer of Number
Before changing or transferring your mobile number, reply “STOP” from the original number or notify us at sales@globalairsupplies.co.uk.

Privacy
See this Privacy Notice: https://globalairsupplies.co.uk/privacy-notice/

Messaging Terms Changes
We may change or terminate our messaging programme at any time. We may also update these Messaging Terms; changes take effect on posting. If you do not agree, please cancel your enrolment.